Customer Support

877-326-2301 (Toll-Free)

Phone Support Hours: 9AM to 5PM Mon-Fri EST
Local Phone: 877-326-2301
*Leave a message: We are often in the studio but check our messages frequently, so if you do not reach us please do leave a message with your name and number and we will call you back right away. Thank you.

Shipping Details:

All Orders Ship Same-Day (business days)
For Full Shipping Information Page Click Here

Extended Support Options:

Email: Support@ShawnTrautman.com
Fill out this short form and one of our support specialists will respond as soon as possible.
(usually within an hour)

* denotes required field

Name:*
Email:*
Phone Number:*
What can we help you with?*
1000 characters remaining
Enter the code shown:

Studio Address:

Shawn Trautman Instruction
22127 U.S. HWY 19 N.
Clearwater, FL 33765

Fax:

Fax Number: 727-499-6839

Overseas:

Yes, we ship Internationally
We recommend that you use our web site or fax us the order. Our fax line is open 24 hours everyday. The NTSC system (how our DVDs are formatted) is the standard in the USA, Canada, Japan & Taiwan (and many other countries) and our DVDs are all-region encoded).
Fax Number: 727-499-6839

How do I dial most international calls?
International Access Code + Country Code + City Routing Code + Local Number for example:
(Your country's overseas access code) + (1) + (727) + (738-1145)

Order by mail:

  • Download our Order Form (click here)
  • Print out the order form
    (it cannot be filled out online or on a computer)
  • Fill out the order form in it's entirety
  • Send the form to:
    • Shawn Trautman Instruction
      22127 U.S. HWY 19 N.
      Clearwater, FL 33765

Or, if you are unable to download the form, follow these steps:

Step 1 (Determine order cost)
Select the DVD/s you would like and then give us a call for your total: 877-326-2301
**Unable to call? You can calculate your total if your are within the U.S. as follows:
  • See our shipping rates and add the appropriate amount to your total.
  • If you live inside of Florida, add 7% of your order cost to your total.
Step 2 (Send a check or money order)
  • Make your check payable to 'Shawn Trautman Instruction'.
  • Include short note stating which DVD/s you would like.
  • Include some type of contact information. We prefer a phone number and email address.
  • Our mailing address:
    • Shawn Trautman Instruction
      22127 U.S. HWY 19 N.
      Clearwater, FL 33765
Step 3 (Get ready to dance!)
Shipping time will be dependant on:
  • When we receive your check (if it arrives on a Saturday your order will not ship until the following Monday*)
  • The type of shipping method you selected.

Common Questions

Ordering on ShawnTrautman.com Payment Methods Accepted Ordering By Mail Purchase Orders Ordering using Check or Money Order Do you charge sales tax? Is my information secure? What do you do with my email address

Ordering from ShawnTrautman.com
The easiest way is to place your order via our secure server on our website. Just select the 'Add to Cart' button then follow the instructions to check out. If you'd rather send a check or money order, please download our order form located above and send it to the address on the form. If ordering by mail, please include your phone number and/or email address in the event we need to contact you for any reason regarding your order. To order by telephone, please call us at 727-738-1145 or toll-free at 877-DANCE-01.


Payment Methods Accepted
We fully expect to make the ordering process as easy as possible for you and provide many options for your convenience. We accept all major credit cards (Visa, MasterCard, American Express and Discover). We also provide an option to use PayPal as your preferred payment method (you'll see this option on Checkout Step 3). In addition, we also provide the option to pay via check and we also accept checks via the phone (U.S. orders only). Last, we accept Money Orders and process them on a daily basis. If you have any questions or are having difficulties placing your order, please don't hesitate to contact us today (877-326-2301).


What address do I use to order by mail?
Dance Videos Direct
22127 US Hwy 19 N.
Clearwater, FL 33765


Do you accept purchase orders for Dance DVDs?
Yes, we frequently receive purchase orders from Schools, Libraries, Churches, Nightclubs, etc. via mail or fax 727-499-6839.


Who are checks and money orders made out to?
"Xpress Innovations, Inc." or "Dance Videos Direct"


Do you charge sales tax?
Because of our physical presence in Florida, orders with a shipping address within Florida are required to pay an additional 7% sales tax.


Is my information secure?
Yes. We are on a secure server and are SSL encrypted. When you proceed to the checkout area, you will see a yellow security LOCK either at the top of your screen, in your address bar, or at the very bottom of your screen. You also have the option of using PAYPAL as another secure server when you check out.


What do you do with my email address?
We use your e-mail address to notify you of shippinga information, for any questions we might have including follow-up emails, and to let you know about current events with our company so you can have the latest updates on the dances you want to learn. We do not sell or loan the addresses to anyone outside of our organization.


Customer Service Reviews

I like the way you run your business. Just the fact that you did a follow up caught me off-guard. Who does that anymore? That's some real customer service. Thanks so much!"
-Noah

Thanks again! Your company EXCEEDS where most fail. Fantastic customer service! You can print that on your site as a testimonial."
-Jim

Frequently Asked Questions

Have a dance question, product question or question regarding Customer Serivce?
Check our most frequently asked questions first:
Customer Service Questions (FAQs)
Product Related Questions (FAQs)
General Dance Questions (FAQs