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Customer Service Questions
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How do I
place an order from Shawn Trautman's Dance
Collection?
The easiest way is to place your order via our secure
server on our website. Just add the items you want to
your shopping cart and follow the instructions to check
out. If you'd rather send a check or money order, just
add the items to your shopping cart and then print out
the order form prior to checking out (or write down the
relevant info and send it w/check or money order) and
send it to the address above or below. If ordering by
mail, please include your phone number and/or email
address in the event we need to contact you for any
reason regarding your order. To order by telephone,
please call us at 727-738-1145 or toll-free at
877-DANCE-01 . |
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Do you
accept purchase orders for Dance DVDs?
Yes, we frequently receive purchase orders from
Schools, Libraries, Churches, Nightclubs, etc. via mail
or fax (727-239-0578). |
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Who are
checks and money orders made out to?
"Xpress Innovations, Inc." or "Dance Videos
Direct" |
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What
address do I use to order by mail?
Dance Videos Direct
22127 US Hwy 19 N.
Clearwater, FL 33765 |
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How much is
shipping within the U.S.?
We just put in place a new policy regarding shipping
for domestic orders - all DVD orders have an option for
FREE USPS Shipping if they're $50 or greater!
Standard rates (First Class) are $4 per order (not per
DVD), Priority Shipping is only $6 per order (not per
DVD), and upgrades to Express Shipping (overnight) is only $20 per order (not per
DVD). |
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How much is
shipping for International orders?
All
international orders of $50 or more receive FREE
International First Class mail.
DVD orders for our international customers can be sent
via International First Class mail for $4 (per order,
not DVD), by USPS International Priority Shipping (4-6
days, depending on destination - please note that
International Priority Mail is not available in all
countries - check www.USPS.com for more information)
for $14 per order (not per DVD). or via USPS
International Express Shipping for $35. |
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Is my
information secure?
Yes. We are on a secure server and are SSL encrypted.
When you proceed to the checkout area, you will see a
yellow security LOCK either at the top of your screen, in your address bar,
or at the very bottom of your screen. You also have the
option of using PAYPAL as another secure server when
you check out. |
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How soon
will my order ship?
If we receive your order prior to 10AM EST Monday
through Friday, your order will go out the same day.
Orders received after 10AM EST MAY go out the same day,
but are guaranteed to go out the next business day. If
you need Express Shipping, call us at 877-DANCE-01 and
we will do our best to get your order out same business
day if we receive it prior to 3PM EST. |
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What do I
do if my Dance Lesson DVD is defective or
skips?
If you should happen to have any problems with one of
our DVDs, please let us know about it as soon as
possible via email or by
telephone (727-738-1145 ) and we will make arrangements
for an exchange as quickly as possible. Please include
your order number, email used for the purchase, and
correct address for shipping to ensure there are no
further delays. |
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Do you
really have a 100% Money-Back Guarantee?
Yes, we do, and you're right, it's not very common. We
don't expect you to keep a product that didn't work for
you, so we'll either refund your purchase or find a
product that better suits your needs. We certainly hope
you don't return the products, but if for some reason
you aren't pleased or if it isn't what you expected,
simply return it within 30 days of receipt in
"like-new" condition and we'll refund you for the full
DVD price less shipping and handling (standard shipping
charges apply). Refunds are issued upon DVD receipt
& completion of product return form. To see the full details go to our customer protection page. |
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Where do I
send my DVD if it's defective or for exchange or
return?
Dance Videos Direct
22127 US Hwy 19 N
Clearwater, FL 33765 |
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What is
the DVD Format/Region coding?
DVD formats contained on our site are NTSC format only
and are coded as "All-Region". We do not carry PAL or
SECAM formatting for customers outside of the U.S.;
however, many non-US DVD players are dual formatted and
play NTSC, so please check your manual for this
feature. All DVDs for purchase on our site are
formatted for "All-Region" and can be played on all DVD
players in the US or abroad. If you're unsure, we'd
recommend you order and if it doesn't work, we have a
full 100% money-back guarantee so there's no risk to
you. |
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Do you
charge sales tax?
Because of our physical presence in Florida, orders with a
shipping address within Florida will be charged 7%
sales tax. |
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Who pays
the Customs Duties or Taxes?
For Canada, UK, Australia, and all other International orders - any Customs
Duties or Taxes that apply upon delivery of the order
are the sole responsibility of the customer. We have no visibility into what the Customs Duties or Taxes are once they leave the U.S. and we do not pay the fees as part of our Free Shipping promotions. |
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What do
you do with my email address?
We use your e-mail address to notify you of shipping
information, for any questions we might have including
follow-up emails, and to let you know about current events with our company so you can have the latest updates on the dances you want to learn. We do not sell or loan the addresses
to anyone outside of our organization. |
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