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Customer Service Questions |
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| How do I place an order from Shawn Trautman's Dance Collection? The easiest way is to place your order via our secure server on our website. Just add the items you want to your shopping cart and follow the instructions to check out. If you'd rather send a check or money order, just add the items to your shopping cart and then print out the order form prior to checking out (or write down the relevant info and send it w/check or money order) and send it to the address above or below. If ordering by mail, please include your phone number and/or email address in the event we need to contact you for any reason regarding your order. To order by telephone, please call us at 727-738-1145 or toll-free at 877-DANCE-01. |
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| Do you accept purchase orders for Dance DVDs? Yes, we frequently receive purchase orders from Schools, Libraries, Churches, Nightclubs, etc. via mail or fax (727-239-0578). |
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| Who are checks and money orders made out to? "Xpress Innovations, Inc." |
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| What address do I use to order by mail? Xpress Innovations Attn: Shawn Trautman's Dance Collection 1581 Main Street Dunedin, FL 34698 |
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| How much is shipping within the U.S.? We just put in place a new policy regarding shipping for domestic orders - all DVD orders have an option for FREE USPS First Class shipping! Upgrades to Priority Shipping are only $4.99 per order (not per DVD) and upgrades to Express Shipping (often over-night) is only $16.99 per order (not per DVD). |
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| How much is shipping for International orders? DVD orders for our international customers can be sent via International First Class mail for $6.99 (per order, not DVD), by USPS International Priority Shipping (4-6 days, depending on destination - please note that International Priority Mail is not available in all countries - check www.USPS.com for more information) for $11.99 per order (not per DVD). or via USPS International Express Shipping for $29.99. As a bonus, all international orders of $200 or more receive FREE International Priorty Shipping or an equivalent if International Priority is not available in the destination country. |
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| Is my information secure? Yes. We are on a secure server and are SSL encrypted. When you proceed to the checkout area, you will see a yellow security LOCK either at the top of your screen or at the very bottom of your screen. You also have the option of using PAY PAL as another secure server when you check out. |
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| How soon will my order ship? If we receive your order prior to 3PM EST Monday through Friday, your order will go out the same day. Orders received after 3PM EST MAY go out the same day, but are guaranteed to go out the next business day. If you need Express Shipping, call us at 877-DANCE-01 and we will do our best to get your order out same business day if we receive it prior to 4 PM EST. |
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| What do I do if my Dance Lesson DVD is defective or skips? If you should happen to have any problems with one of our DVDs, please let us know about it as soon as possible via email (customerservice@dancelessonsuperstore.com) or by telephone (727-738-1145) and we will make arrangements for an exchange as quickly as possible. Please include your order number, email used for the purchase, and correct address for shipping to ensure there are no further delays. |
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| Do you really have a 100% Money-Back Guarantee? Yes, we do, and you're right, it's not very common. We don't expect you to keep a product that didn't work for you, so we'll either refund your purchase or find a product that better suits your needs. We certainly hope you don't return the products, but if for some reason you aren't pleased or if it isn't what you expected, simply return it within 30 days of receipt in "like-new" condition and we'll refund you for the full DVD price less shipping and handling (standard shipping charge of $4.99 applies if item(s) shipped under FREE Shipping promotion). Refunds are issued upon DVD receipt & completion of product return form. |
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| Where do I send my DVD if it's defective or for exchange or return? Xpress Innovations Inc. Attn: Customer Service Manager 1581 Main St. Dunedin, FL 34698 |
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| What is the DVD Format/Region coding? DVD formats contained on our site are NTSC format only and are coded as "All-Region". We do not carry PAL or SECAM formatting for customers outside of the U.S.; however, many non-US DVD players are dual formatted and play NTSC, so please check your manual for this feature. All DVDs for purchase on our site are formatted for "All-Region" and can be played on all DVD players in the US or abroad. If you're unsure, we'd recommend you order and if it doesn't work, we have a full 100% money-back guarantee so there's no risk to you. |
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| Do you charge sales tax? Because of our presence in Florida, orders with a shipping address within Florida will be charged 7% sales tax. |
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| Who pays the Customs Duties or Taxes? For Canada and other International orders - any Customs Duties or Taxes that apply upon delivery of the order are the sole responsibility of the customer. |
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| What do you do with my email address? We use your e-mail address to notify you of shipping information, for any questions we might have including follow-up emails. We do not sell or loan the addresses to anyone outside of our organization. |
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