100% Satisfaction, Money-Back Guarantee
We want you to be completely satisfied with Shawn's proven teaching methods and the quality of the DVDs. We offer an unprecedented 30-day Satisfaction Guarantee on any DVD purchased on ShawnTrautman.com.
If you're not completely satisfied with the performance of the product, simply return your DVD within 30 days of your order and we will either refund you for the full DVD price less shipping fees, or exchange your product for another that better suits your dance lesson needs (your choice).
*Please note: A purchase of multiple DVDs is only refundable as long as only one of the DVDs has been opened (removed from sealed plastic wrap) due to intellectual property restrictions.* Hence, if you buy for example a 6-Pack, open one, try it out & if the lesson is not as expected send all 6 back (one opened & five unopened) for a complete refund minus the cost of shipping. Once more than one DVD has been opened you may exchange them within 30 days of the purchase date for more suitable DVD lessons by Shawn Trautman.
Disclaimer: The above policy for Shawn Trautman’s dance lesson DVD/videos is valid only for purchases made on ShawnTrautman.com.
Damaged or Defective DVDs:
In the unlikely event that your DVDs have been damaged during the shipping process, we will replace them immediately. Please call 1-877-326-2301 if your order has been damaged during shipping. As a special service we offer, we'll also replace DVDs that have been damaged while in your care up to 6 months after the initial purchase. We do ask that you cover the shipping charges for this service if you should need it.
If the DVD you purchased turns out to be defective (1 in 5,000 chance), we'll quickly replace it and cover the shipping fees associated - just call and let us know and we'll take care of it for you.
Where to send returns or exchanges:
Shawn Trautman Studios
22127 U.S. HWY 19 N.
Clearwater, FL 33765
Shawn Trautman Instruction is distributed
through Dance Videos Direct Studios (Clearwater, FL). As part of our
continued focus on value through
effective product lines including dance
videos, we also dedicate significant
resources to customer-centered policies,
security, & processes to ensure safe
& reliable transactions.