ShawnTrautman.com Return Policy
100% Satisfaction, Money-Back Guarantee
We want you to be completely satisfied with Shawn's proven teaching methods and the quality of the DVDs. We offer an unprecedented 30-day Satisfaction Guarantee on any DVD purchased on ShawnTrautman.com.
If you're not completely satisfied with the performance of the product, simply return your DVD within 30 days of your order and we will either refund you for the full DVD price less shipping fees, or exchange your product for another that better suits your dance lesson needs (your choice).
*Please note: A purchase of multiple DVDs is only refundable as long as only one of the DVDs has been opened (removed from sealed plastic wrap) due to intellectual property restrictions.* Hence, if you buy for example a 6-Pack, open one, try it out & if the lesson is not as expected send all 6 back (one opened & five unopened) for a complete refund minus the cost of shipping. Once more than one DVD has been opened you may not exchange them nor return them.
The Line Dance 6-Pack and the Two-Step Basics 3-Pack are excluded from the above return limitation as the DVDs are contained within a single case. Hence opening one will automatically open them all. These two products may be exchanged for store credit after opening within 30 days of the purchase date.
DVDs that have been damaged during the shipping process will be replaced immediately. Please call 1-877-326-2301 if your order has been damaged durring shipping.
You may send back DVDs that have been damaged while in your care for replacement copies up to 6 months after the initial purchase. You will be charged the shipping cost for this service.
If you purchased a defective product we will pay the shipping fees.
Where to send your return/exchange:
Shawn Trautman Studios
22127 U.S. HWY 19 N.
Clearwater, FL 33765
Disclaimer: The above policy for Shawn Trautman’s dance lesson DVD/videos is valid only for purchases made on ShawnTrautman.com.